Frequently Asked Questions

How do I report a maintenance issue?

I am a mature/ post grad student, can I be a property guardian?

Can I store items in communal areas?

Am I allowed to have guests?

Do the properties have heating, electricity, water and hot water?

If I am already a LOWE Guardian, do I need to re-apply to move to a different LOWE Property?

What is LOWE’s Harassment & Grievances Procedure?

Is there a noise curfew?

I am an undergraduate student, can I be a property guardian?

Are my bills, utilities and council tax included?

What is the minimum / maximum stay in a property?

Do the properties have Wi-Fi?

Can I decorate my room?

What can I expect as a LOWE Guardian after I move in?

Who can I expect to see visiting the property?

Who will I be living with?

Do you accept couples?

I am self employed, can I be a property guardian?

When can I pick up my keys?

What are the requirements to become a LOWE Guardian?

How long will you have the property for?

What should I do if I lose my keys?

What are my responsibilities as a LOWE Guardian?

Do you accept pets?

Is there an age limit to be a property guardian?

Is parking included?

Can we have BBQs?

Do the rooms come furnished?

When will I get my security deposit back?

What type of buildings would I live in as a LOWE Guardian?

Are we allowed parties?

Do the properties have weekly cleaners?

What is the notice period between a guardian and LOWE?

How do I book a viewing?